How long will it take to receive my order? Processing and shipping can take 2-7 business days from the date your order is placed. All orders are processed and shipped Monday through Friday. Orders placed after 3PM EST will process the next business day; orders received after 3PM EST on Friday will process the following Monday. Packages will be delivered to your home or business Monday through Saturday.
What is your return policy? For products purchased directly from our website, we accept returns and exchanges within 30 days of the purchase date (shipping and handling not included).
I would like to return my order within 30 days of purchase. What are the return instructions? Products should be securely packaged and shipped back to us at the following address. Shipping must be paid by the purchaser.
Erase Spa Return Dept
352 7th Avenue
New York, New York
Please include a copy of your invoice along with a note specifying whether you want to: return this product for a full refund, return it for a comparable product, or obtain store credit from Sken by Erase Spa.
Do you offer prepaid return labels? Unfortunately, we are unable to offer prepaid returns at this time.
When will my return be processed? Once the package arrives to our return center, it takes 4-5 business days to process. Please allow additional 5-7 business days for the return to show up on your bank statement.
I gave you the wrong shipping address and need to change it. If you need to change an address or product, please contact us as soon as possible, at (212) 379-6558.